Welcome to Phoenix Afterglow™. These Terms & Conditions govern your use of our website and the professional services we provide, including website design and development, website maintenance, search engine optimization (SEO), consulting, hosting coordination, digital marketing, content creation, technical support, and related services.
By engaging Phoenix Afterglow™, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Phoenix Afterglow™ provides professional digital services based on the scope outlined in a proposal, estimate, agreement, or email communication approved by the client.
Any work requested outside the agreed scope may require additional time, costs, or a separate agreement.
Client agrees to:
Project delays caused by missing content, unavailable contacts, delayed approvals, or other client-related issues may extend project timelines.
Many websites rely on third-party platforms, software, plugins, hosting providers, APIs, payment processors, search engines, AI services, domain registrars, social media platforms, email providers, and other external vendors.
Phoenix Afterglow™ does not own or control these third-party services.
Accordingly:
If changes made by a third-party vendor require updates, redevelopment, troubleshooting, migration, or additional support, such work will be billed according to our current rates unless otherwise covered by an active service agreement.
Unless specifically stated in a written agreement, Phoenix Afterglow™ is not the hosting provider or domain registrar.
Clients remain responsible for:
Failure to maintain these services may result in website or email interruptions for which Phoenix Afterglow™ cannot be held responsible.
Websites require ongoing maintenance to remain secure and compatible with evolving technology.
Unless covered by an active maintenance agreement, Phoenix Afterglow™ is under no obligation to provide future updates, repairs, compatibility fixes, or security patches after project completion.
SEO is influenced by hundreds of factors outside the control of any agency.
Phoenix Afterglow™ does not guarantee:
Search engines may modify algorithms at any time without notice.
While we follow industry best practices, Phoenix Afterglow™ cannot guarantee:
Upon full payment, clients retain ownership of content they provide and any custom deliverables specifically identified as transferred to the client.
Phoenix Afterglow™ retains ownership of:
Unless otherwise agreed in writing.
Clients warrant that they have the legal right to use all text, images, logos, videos, trademarks, documents, fonts, and other materials supplied to Phoenix Afterglow™.
Clients agree to indemnify Phoenix Afterglow™ against claims arising from materials they provide.
To the fullest extent permitted by law, Phoenix Afterglow™ shall not be liable for any indirect, incidental, consequential, special, punitive, or lost-profit damages arising from:
Our total liability for any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim.
Clients agree to defend, indemnify, and hold harmless Phoenix Afterglow™, its owners, contractors, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:
Invoices are due according to the payment terms listed on each invoice or service agreement.
Late payments may result in suspension of services until the account is brought current.
Phoenix Afterglow™ reserves the right to pause work on delinquent accounts.
Phoenix Afterglow™ may assist clients with the setup, configuration, administration, or management of third-party products and services, including but not limited to, hosting providers, domain registrars, CRM platforms, email services, email marketing services, payment processors, AI platforms, and software subscriptions.
Unless expressly agreed otherwise in writing, all third-party accounts, subscriptions, renewals, licensing, billing, upgrades, downgrades, cancellations, and refund requests remain the sole responsibility of the client.
Phoenix Afterglow™ is not responsible for charges incurred through third-party vendors, including recurring subscription fees, automatic renewals, unused licenses, or missed cancellation deadlines. We cannot override, modify, or bypass the billing policies, refund policies, licensing terms, or contractual obligations established by any third-party provider.
If a client requests assistance after a vendor's refund or cancellation deadline has passed, Phoenix Afterglow™ will make reasonable efforts to assist when possible but does not guarantee refunds, credits, or exceptions to the vendor's policies.
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Phoenix Afterglow™ at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
If you have consented to receive text messages, you may receive SMS communications related to the following:
Phoenix Afterglow™ reserves the right to modify these Terms & Conditions at any time.
Updated versions become effective upon publication on our website unless otherwise stated.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
For assistance, you can email us at support@phoenixafterglow.com or visit our Privacy Policy.
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