PRIVACY POLICY

Effective Date: 12.10.24

1. INTRODUCTION

Phoenix Afterglow™ (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phoenixafterglow.com, phoenixafterglowbeta.com, and any and all related subdomains, and use our services, including web development, app development, online marketing, web security, web hosting, domain registration, and related services. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services to you, including:

• Personal Information: When you sign up for our services or contact us, we may collect personal details such as your name, email address, phone number, billing information, and other information relevant to your account.

• Payment Information: If you make payments through our website, we may collect billing information, credit card details, and other related payment data. We use third-party payment processors, and your payment information is subject to their privacy policies.

• Usage Data: We automatically collect certain information when you visit our website, including IP addresses, browser types, device information, and browsing activity. This data helps us improve website functionality and user experience.

• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect data about your usage of our website and to enhance your experience. You can control the use of cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

• • Providing and improving services: To deliver the services you request, including web and app development, online marketing, web hosting, domain registration, and web security.
• • Communication: To respond to inquiries, provide updates, and send service-related notifications (e.g., billing, service updates, and system maintenance).
• • Marketing: To send you promotional offers, newsletters, and information about new products or services. You may opt out of receiving these communications at any time.
• • Personalization: To customize and enhance your experience on our website and with our services.
• • Security: To monitor and protect the integrity and security of our website and services, prevent fraud, and respond to security threats.

4. SMS CONSENT AND PHONE NUMBERS

By providing us with your phone number for SMS communications, you consent to receive SMS messages related to our services, including account updates, service reminders, and marketing communications.

SMS consent and phone numbers provided for SMS purposes will not be shared with any third parties or affiliates for marketing purposes. We value your privacy and will not sell, rent, or lease your phone number to any third parties for marketing purposes. You can opt out of receiving SMS messages at any time by following the unsubscribe instructions in the SMS messages or contacting us directly.

5. SHARING YOUR INFORMATION

We may share your information in the following circumstances:

• With service providers: We may share your data with third-party vendors and service providers who assist us in providing our services (e.g., payment processors, hosting providers, marketing platforms). These service providers are obligated to protect your information and use it only for the purposes for which it was shared.

• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.

• Legal obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• With your consent: We may share your personal information with third parties if you have given us your explicit consent.

6. DATA SECURITY

We take the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will take steps to securely delete or anonymize it.

8. YOUR RIGHTS AND CHOICES

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can update or correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions.

• Opt-out of marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

• Data portability: You can request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the contact details provided below.

9. THIRD PARTY WEBSITES

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of those third-party websites before providing them with any personal information.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website and services after the posting of changes constitutes your acceptance of those changes.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Phoenix Afterglow™
1500 District Avenue
Burlington, MA 01803
844-2-RISE-UP
support@phoenixafterglow.com